KG
Kelly G
1 reviews | Active since Mar 2019
08 Mar 2019, 07:24
11 weeks and still no refund
I am still waiting on my cemair flight refund, after the airline was grounded over the December holidays. I have sent the proof of banking details etc to the email as requested and still no payment has been made into my account! it has been over 11 weeks now... I want answers as to what is happening and when I can expect my refund? this is really getting a bit ridiculous now. I have also sent a facebook message asking this and I was blatantly ignored!
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
08 Mar 2019, 08:20Dear Kelly Grimes
Thank you for taking the time to provide your feedback. A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's reply08 Mar 2019, 08:20
Official
Dear Kelly Grimes
Thank you for taking the time to provide your feedback. A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback. A customer relations team member will be in contact during the course of the day, to discuss your query.
In future, for any feedback, you may email us to ***
Regards, The Travelstart Team
Travelstart's replyOfficial
08 Mar 2019, 10:49Hi Kelly
I have tried calling you on the number provided, unfortunately to no avail.
I will call you by 13:00 again today, to discuss your concerns regarding your refund.
Kind regards,
Melony at Travelstart
I have tried calling you on the number provided, unfortunately to no avail.
I will call you by 13:00 again today, to discuss your concerns regarding your refund.
Kind regards,
Melony at Travelstart
Travelstart's reply08 Mar 2019, 10:49
Official
Hi Kelly
I have tried calling you on the number provided, unfortunately to no avail.
I will call you by 13:00 again today, to discuss your concerns regarding your refund.
Kind regards,
Melony at Travelstart
I have tried calling you on the number provided, unfortunately to no avail.
I will call you by 13:00 again today, to discuss your concerns regarding your refund.
Kind regards,
Melony at Travelstart
KG
Kelly G's updateReviewer Update
08 Mar 2019, 13:49Hi,
I was unfortunately in a meeting and I am still waiting for the second call as per the previous comment.
Regards
Kelly
KG
Kelly G's update08 Mar 2019, 13:49
Reviewer Update
Hi,
I was unfortunately in a meeting and I am still waiting for the second call as per the previous comment.
Regards
Kelly
Travelstart's replyOfficial
08 Mar 2019, 14:16Hi Kelly
Apologies, and thank you for taking the time to speak to me.
As discussed, I will be in contact as soon as I get further updates from the airline on the matter.
Thank you for your patience while we try and resolve your query.
Kind regards,
Melony at Travelstart
Apologies, and thank you for taking the time to speak to me.
As discussed, I will be in contact as soon as I get further updates from the airline on the matter.
Thank you for your patience while we try and resolve your query.
Kind regards,
Melony at Travelstart
Travelstart's reply08 Mar 2019, 14:16
Official
Hi Kelly
Apologies, and thank you for taking the time to speak to me.
As discussed, I will be in contact as soon as I get further updates from the airline on the matter.
Thank you for your patience while we try and resolve your query.
Kind regards,
Melony at Travelstart
Apologies, and thank you for taking the time to speak to me.
As discussed, I will be in contact as soon as I get further updates from the airline on the matter.
Thank you for your patience while we try and resolve your query.
Kind regards,
Melony at Travelstart