Unpaid OH consultation claims

<p><br />I am not at all happy about the way i am being treated by your customer service consultants. I have been struggling for the past 3 months with a ****** simple query. if this matter is not sorted out i am going to the ombudsman and i will contact someone from the media to cover my story. I was told i need to update my details on your new system because of the whole systems migration implementation. i battled for 1 month to get my details updated. then when they were updated i was told will receive payments on a specific date then that date changed. honest to God you need to find a new administrator to do things right because i honestly feel momentum is struggling or maybe their consultants are ***********. Is this the thanks i get for treating your members out of hospital so that they won't get admitted in-hospital!!!! i am not even requesting for these claims to covered from risk as a PMB as his diagnosis is a PMB condition!!!! i am ****** claiming from the member's medical savings account. please some one sort out my query of unresolved claims for January and February.</p> <p>I have spoken to multiple agents regarding this matter!!!! I can only remember a few names:<br />Luzoko Nzuzo (TL's name Dimakatso from the GP branch)<br />Desire du Plesis <br />Dumeleni Duma (from the KZN walk-in center)</p> <p>Please coach these agents on FCR!!!! among the three agents i have been told different stories. They have been all absolutely useless and none of them have done a follow-up to find out if my query has been resolved!! they all USELESS!!<br />My claims should reflect on your system so please dont irritate me and ask me the dates of service. none of my 2017 claims have been paid!</p> <p>i hope someone will be in contact with me soon regarding this. if i dont get a response in a week i will escalate this to the ombudsman!! </p>