Total failure in communication with Member
<p>It is now nearly 4 months into the near year. My Care Plan is a total mess, the 2017 does not reflect all the blood tests as per 2016. I have Labs now threatning me with nearly R3000 because of Transmed claiming code 80 and services not covered because of them not updating my 2017 care plan. I have also forwarded several emails regarding other issues. I have used the contact system on their WWW to contact me urgently. I have forward some emails to their complaints email. In all comminication with their member from their side have failed completely. Not sure if they still exist.</p>
Good day Mr du Plessis
Refer to your Hello Peter complaint dated 11 April 2017
Your care plan was updated according to the treatment care and the updated confirmation letter was sent to you. An authorisation was loaded for the Renal Care and the claims was sent to be corrected for the next claims run of the 21 April 2017.
Apologies for the inconvenience caused.
Kind regards
Good day Mr du Plessis
Refer to your Hello Peter complaint dated 11 April 2017
Your care plan was updated according to the treatment care and the updated confirmation letter was sent to you. An authorisation was loaded for the Renal Care and the claims was sent to be corrected for the next claims run of the 21 April 2017.
Apologies for the inconvenience caused.
Kind regards
Dear Transmed. The care plan received for 2017 is not close to the one used during 2106. Most of my liver function tests which is followed up every 2 months just dissapeared from the care plan. I have included the 2016 one I managed in the email I returned. I no longer have access to the original one on your WWW. It would be appreciated if the 2017 one can be updated to represent the 2016 requirements, nothing has changed in terms of the blood tests required for my Dialysis and Liver Functions after transplant. May I also be informed who will oversee my care plan & chronic medication needs in 2017, the person that I can communicate with. Your general Enquiries is of no use to me that requires specialized medical services.
Dear Transmed. The care plan received for 2017 is not close to the one used during 2106. Most of my liver function tests which is followed up every 2 months just dissapeared from the care plan. I have included the 2016 one I managed in the email I returned. I no longer have access to the original one on your WWW. It would be appreciated if the 2017 one can be updated to represent the 2016 requirements, nothing has changed in terms of the blood tests required for my Dialysis and Liver Functions after transplant. May I also be informed who will oversee my care plan & chronic medication needs in 2017, the person that I can communicate with. Your general Enquiries is of no use to me that requires specialized medical services.