dV
dewald V

1 reviews | Active since Sept 2016

07 Sept 2018, 08:59

poor service transmed

why did u subtract this month money from my mothers account? after you told me it will go off from my fathers account? and he past away 13 aug but you tell me you must subtract the full amount. show me where does it stand. i want proof. you can contact me on ********** 453. i want an answer

0
Replies (2)
Transmed
Transmed's reply07 Sept 2018, 11:50
Official

Good day

Please supply us with the medical aid number and contact details to enable us to investigate your enquiry.

Kind regards

Transmed
Transmed's reply14 Sept 2018, 14:45
Official

Good day

Member was contacted and it was explained to the member the contribution deduction for the deceased will be made from Mrs Venter's account as payments are not pro rated and is paid in arrears.

Mrs Venter's bank details were updated and Mr Venter requested for the rules to be forwarded to him.

Transmed rules are available on the Transmed website.

Kind regards