FATHER NEEDS URGENT HIP REPLACEMENT BUT TRANSMED REFUSES

<p>MY FATHER PAYS R6625.00 PER MONTH FOR HIS MEDICAL AID TRANSMED.</p> <p>NOW THAT HE NEEDS AN URGENT HIP REPLACEMENT THEY DECLINE AUTHORISATION, THEY SAY IT IS NOT LIFE THREATENING. WE WENT TO THE DR AND THEN FOR A SECOND OPINION BOTH SAID MY FATHER WILL END UP IN A WHEELCHAIR IF HE DO NOT RECEIVE THIS OPERATION. TRANSMED JUST DONT CARE ABOUT THAT, OTHERWISE THEY WOULD HAVE GIVEN AUTHORISATION AS WE HAVE SENT THEM THE MOTIVATION FROM THE ORTHOPAEDIC AS THEY REQUESTED WHEN THEY FIRST SAID IT MIGHT BE DECLINED UNLESS WE SENT A MOTIVATION. ON 14/11/2016 THEY SAID THEY DECLINE BUT WE CAN SEND AN EMAIL THEN THE MEDICAL BOARD WILL HAVE A LOOK AND DECIDE, THE EMAIL WAS SENT ON 14/11/2016, ON 15/11/2016 I PHONED TRANSMED ON ***, AND THEY SAID THE EMAIL WAS RECIEVED AND IS AT THE BOARD AS WE SPEAK I MUST PHONE BACK AGAIN ON 16/11/2016, THEN THE BOARD WOULD HAVE DECIDED. BUT MY FATHER PHONED ON 15/11/2016 ALSO TRYING TO FIND OUT WHAT TO DO, SO HE CAN GET THIS MUCH NEEDED OPERATION, AND THEY INFORMED HIM THAT THIS OPERATION WAS ALREADY DECLINED ON 14/11/2016. WHY AREN'T THIS MEDICAL AID NOT TELLING THE TRUTH? IS IT A MATTER OF MONEY COUNTS BUT THEIR MEMBERS DON'T? I AM DEEPLY DISAPPOINTED THEIR HANDLING OF THIS SENSITIVE CASE. </p>