Cancer Patient - Day to Day cover is exhausted

I've send numerous emails to [Email Removed] regarding the medical account of a patient. The patient was diagnosed with bladder cancer in Feb 2015. (May be Transmed's email server is down / not fully functional!!!) I am still waiting on a reply. How is this possible Transmed? Currently, the day to day fund is exhausted of all the GP visits related to the bladder cancer as this is not processed by Transmed as a cancer code. I've asked to receive a step by step process to follow before scheduling a visit to the GP to ensure correct billing, but no reply on any of my emails. The booklet states, cancer is covered 100%. I just do not understand the confusion regarding the issue.?