dV
dewald V

1 reviews | Active since Sept 2016

24 Aug 2018, 08:37

bad service transmed

bad service and empty promises over the phone. and call centre members are not professional

0
Replies (2)
Transmed
Transmed's reply24 Aug 2018, 15:33
Official

Good day

Please can more info be provided as well as the medical aid number and contact details to enable Transmed to assist with this enquiry.

Kind regards

Transmed
Transmed's reply17 Sept 2018, 09:43
Official

Good day

As per Rule 12.2 of Transmed Medical Fund

12.2 Contributions shall be paid due monthly in arrears and shall be payable on the date on which salaries are payable to employees and the date on which pensions are payable to continuation members. Where contributions have not been paid within three (3) days of the due date, they shall be in arrear and the Fund shall have the right to suspend all benefit payments in respect of claims which arose during the period of default.

As previously communicated the full set of rules is available on the website. If the rules must the posted to a member there will be cost involved as set out in point 3 of the Rules.

31. PERUSAL OF DOCUMENTS

31.1 A beneficiary may on request and on payment of R1.00 per page obtain from the Fund copies of the following documents:

31.1.1 The Rules;

Kind regards