Zero client service

I booked a ticket at checkers for the city to city bus to Lusikisiki Eastern Cape. The cashier processed the purchase only to tell me city to city is offline . The next day I tried at computicket they warned me that the same problem I had at checkers they always encounter when it comes to city to city. Fortunately I got the ticket. I chose the first bus which was supposed to leave at 6. I we not to Park station and I was there as early as 4pm. The area where these buses are is ridiculous . It's an open sky area, no chairs in some of the waiting areas. What happens when it rains then? That was nothing, we waited for hours without any communication as to why the busses were not there. The lines were doubling as the next busses were schedules to leave 7:30 or 8pm depending on where people were going. Around 9 the buses started coming . Even then there was no communication ,it was an absolute chaos as if the drivers didn't know where they were to go. They ended up just mixing people in any bus, only to rearrange again in Kokstad the following day to the journey. Why do they even have tickets sold at checkers and computicket ? Half the time they are offline . As for time , it means nothing to them. This company should close down they are failing. They don't know the meaning of customer service. You practically pay them to treat you like a bag of mealies. What a disgrace .