Worst bus service by far. Practically a ****.

If I had the capability to give negative stars, I would. Worst experience ever. So this was my first time taking a bus in almost a decade. Last I checked, Translux was a reputable service provider. Man, have I never been this disappointed. Booked a bus for Monday December 2nd because there were no flights coming out of Bloemfontein on that day and I needed to be in Pretoria ASAP. Bus was scheduled to leave Bloemfontein at 03:15 in the morning. Got to the station at 02:30. Bus never arrived stood there for an entire 5 hours until I got fed up. Went to the Intercape service desk inside the Tourism Centre and proceeded to book a ticket with Intercape for their next available bus which was scheduled to arrive at 08:15 on that same day, it ended up arriving around 09:00. I only paid R440 by the way and I got the Sleepliner. Got to Pretoria at around 16:00. Missed the grand opening of my company's new HQ because of the incompetency shown by Translux. No SMS, no communication regarding any delays - NOTHING! Their call centre is non-existent, don't even bother going through Computicket for a refund as they claim it's none of their business. Wanted to dispute it with my bank in order for me to recover the R550 I spent on the ticket but it wasn't really worth it for me. I'll just stop using their services, period. I'm just fortunate I had the money to book another ticket on the spot. Imagine if it was someone less fortunate and used their last money to book that ticket. They would've been stranded there. If you want to get ****med of your hard earned money, book with these people. Prasa needs to do better. With that being said, I'll never support anything Prasa related ever again. Incompetency at it's finest.