VERY BAD SERVICE!!!

<p>I received very bad service from Translux. Despite my bus ticket saying the bus will leave at 11:20 AM on the 2 January 2016 from Mokopane to Pretoria and arrive at 13:55 the bus was over an hour late and I arrived in Pretoria at 16:14. As if that was not enough the bus driver was very rude. On arrival, I was looking for my luggage and I asked the bus driver to open one compartment for me and he said the luggage couldn't have been in that compartment and directed me to look in other compartments on the opposite side of the bus but the luggage was not in any of those compartments. The bus driver was not willing to help me look for my luggage, he didn’t even want to open the compartment doors for me and said I should open them myself and he said the reason I couldn’t find my luggage was because I did not listen. I was quite the whole time and didn’t argue with him but he went on to say I was wasting his time and that I wanted special treatment which I wasn’t going to get it from him and that next time I should not take a bus and buy my own car because I thought I was special. I asked him if he could give me a chance to look inside the opposite compartment (the one I suggested in the first place) he eventually said I could open the door and I found my luggage but I really feel that his behaviour was irrational, uncalled for and really unnecessary maybe you should invest in a good customer service course for your drivers since you do not have hostesses anymore. As for the late arrival of your busses it’s getting worse every time. On the 23 November 2015 my son’s bus was due to depart at 09:00 AM from Pretoria Stations but only departed after 11:00 AM. In most cases there is no formal announcement of any delays or an apology for that matter. Clearly Autopax doesn’t care about its customers!</p>