Useless Customer care service

<p>Bought a ticket from this company for my sister for 1515hrs Saturday for Cape Town but however as she was travelling from Polokwane she was unable to catch the scheduled bus on time. We called the numbers on the ticket just after 2, an hour before to ask for rescheduling but for several times no one asnwered the call. She got here after 5 then we went to the counter and ask that she be refunded or reschuled for the 1815 bus but was told the bus is full but a lady just behind us proceeded to buy a ticket for the same 1815 bus which however came at 1830hrs despite having a tag of 1815hrs. We waited hoping someone wouldn't come but they said its full. And the company have no refund policy. This is the waste service i ever received from a bus company, however we finally made it on time to Greyhound what a lovely service. Now as i speak she is in cape time on time for work </p>