Unprofesional ,Rude ,Clumpsy Translux Employee and Poor Service

Good day , I would like to share my terrible Experience with Translux. Sunday the 3rd of July 2019 I went to Park Station in Johannesburg for Bus that was going departure at 5:35 I arrived at Entrance 1 at 16:59 we joined the line as per instruction and I went to the Service Old Man to ask for clear instruction he checked the ticket and told me to join the same line .

At 5:20 I went to the same Transulux Client service guy on the main door to ask for an update he instructed me to join the same line with the people who were suppose to departure at 5:30 the bus was delaying . At 5:30 I asked again about the bus he told me to join the line as he was standing on the door irritated . Around 5:45 2 Translux Bus came and they called out the bus that I assumed is the one that was suppose to arrived at 5:35.

We went Inn and asked the Bus drivers they told us to wait that were not the correct Buses for my Mother and My Niece we waited my Lord we patiently waited .

6:20 The Dark big boned Rude Man this Man, 1) He not identified at all as a translux /City Too City Employee - No Name badge -No Uniform -Very Scary and clumsy to Address well respected Transport Service Company - No Good Customer Service -Low Voice when he address Clients with Big Voice when he is swearing to People Ok as I was referred to him by the Counter Service personnel he told me the following : 1 ) Kudala ndikhonkotha anilaleli nina ( I've been bucking like a Dog calling People to the ) how can other people do not hear him? we were all lost No Matter How true or False the statement is that is not how to address customers 2) He left us to make a call because he was not telling the Truth he came back and told us there is nothing he can do as he is been bucking us and we never listen 3) All the other Busses are using loud speaker to address Customers about Delays and arrivals at Trunslux you must ask every minutes with no help after that you are rudely to I cant help you Further see what you can do. I am not angry I am sad :( as I've been the customer for many years . I felt like I was in a Taxi Rank that I always avoid to go to due to the same treatment I received Yesterday I don't mind paying extra Money for Bus that I missed but this has nothing to do with me I arrived on time as I knew its back to school the station will be packed. Trunslux employees failed to Communicate . :(