Unhygienic busses

I bookes a Translux bus from George to King William's Town for the 20th of January 2018 however the bus had issues and was running about 5 hours late and I understood and transferred my ticket for the next day, 21st of January 2018 which is today. So today I got the same story, the bus apparently had a breakdown in Swellendam and it's apparently running late by 5 hours again so we had to take City to City.

We understand that unforseen circumstances occur every now and again in business thus my complaint isn't about the apparent break-downs that occurred 2 days in a row, instead I'm really appalled by how unhygienic these City to City busses are. There are coakroaches everywhere, I think I just ****ed about 8 of them and I'm feeling quite uneasy. This is not the first time I was transferred to a City to City bus because the Translux bus had a breakdown or was running late for some reason. Last time was in October 2017 and that time as well there were ****roaches.

My appeal to management is that they please try to exterminate regularly and ensure these busses are cleaned more frequently than they currently are. Hygiene is very important