unfair clients service and bad saff attitude

i travelled to Bloemfontein and i had the ticket with me and the following day i went translux offices to either make an exchange so i can use the ticket i bought with my money to go back to Johannesburg or get a refund , unfortunately the staff in Bloemfontein so ufriendly and i was told to call the customer service even though i went personally to their office and more over i tried to call the customer service line and i was put on hold for more that 15 minutes of which my call was finally attended by a lady called mmaletsake who told me that in my case they cant assist and i will forfeit the R330 money i paid for a ticked that was never used or rather they cannot make an arrangement for me to use the ticket back to Johannesburg. <br> <br> <br> <br> the other option was for me to get some sort of an arrangement for the person i bought the ticket for to use it in 3months but she is a friend that i invited and bought the ticked for so how is it an obligation for her to use he ticket in 3months to travel?to where exactly? as per the call i made to the call centre. <br> <br> <br> <br> now i am back in Johannesburg and i demand a refund as per the story i related even if there is some sort of a penalty is