Translux/City to City worst service ever

I booked a City to City bus on 10 October 2019, that was scheduled to leave on the evening of 10 October 2019 at 21:15 from the George Station to Port Elizabeth. After numerous failed attempts to contact their service centre, at 01:00 am I decided to book anothed bus from one of the other bus services. Sitting outside for several hours posed as a huge safety risk, and to top it all off, it was freezing cold. At about 01:30 am a Translux bus arrived, and I decided to ask them if I can travel with them, as I refused to be left alone at the station with only male security guards. On arrival at PE I went to the Translux/City to City offices to request a refund for both tickets I booked, I received no assistance. I requested someone to later discuss the issue with the manager, who indicated that no refunds can be given. This is by far the worst service I have received. Anything could have happened to me while waiting for hours for a bus, alI also felt that I had no choice other than making an alternative arrangement, for my own safety. It was an unnecessary expense. The company was unreachable and also did not send any form of communication. This is definitely an unreliable service.