TRANSLUX/CITY TO CITY HIGHLY DISAPPOINTED AND YOUR STAFF HAVE ATTITUDE

I am extremely disappointed at TRANSLUX/CITYTOCITY poor ser service. I was scheduled to depart Tuesday at 21.15 and got called by a consultant at 21.15 from KWT only to be told the bus would be 2hrs late the consultant called me from *** and assured me that i can call in the following day being '03/06/21 to change my bus ticket departure dates as the KWT offices are closed and only opening on the 07/06/21. I have been calling *** and ***) this whole week and no answer only for them to answer today to tell me that i have to go to East London branch and change the bus ticket departure. The fact that i have to spend more money to travel from KWT to EL and change bus tickets for a fault that was caused by TRANSLUX/CITY TO CITY's lack of being of time. The standard of service is poor and i am even disgusted by the attitude of the consultants i spoke to this morning 04/06/2021 on both TransLux and City to City enquirires. Like i was doing them a favour. My ticket is bringing revenue to the company ensuring they are paid. It's high time Translux/City to City addresses the quality of their service or they find themselves closing just like GreyHound. Atleast GreyHound provided a good service, high five to them for bowing out in good customer standing.