Translux wont give us refund

Good evening

I bought 3 city to city tickets, for me, my son and my sister two weeks ago for us to travel to Pretoria. My son’s bus was for Monday the 13th of December and mine and my sister’s for the 18th of December. So I took my son to the Cape Town station on Monday morning to wait for the 11am bus. We sat at the station until past eleven and no one from the bus company came to inform us that the bus was running late. I went to their offices at the station and only then I was informed that the bus was running after 12 pm. We sat there waiting for the until 2pm and the bus arrived after 2. I kept calling my son to find out if they were having a pleasant journey and he told me that they were stuck 3 times and had to wait for a truck to come repair the bus The bus was suppose to arrive in Pretoria at 06:10 put arrived at 16:30. So today after I had what happened from my son I went to their offices where I booked the tickets to ask for my refund and I was told that there was no money. To my surprise I was not the only one that wanted a refund. People that were suppose to travel yesterday and the bus did not pitch were also there asking for their money but none of us got our refunds. Were told that there was no money and the manager was not around to answer our questions. I was at translux this morning till 5 pm waiting for my money which I didn’t get. I reserved a ticket with another bus company for Friday which is going expire tomorrow at 12 pm if I don’t pay. I needed the refund to pay for that ticket so I can travel safely. How can translux put people’s lives in danger by continuing to use buses that are not road worthy? I need my money so I can go and pay my ticket.