Translux Web Bookings Refund

On the 21st of September 2020 I went online to book a bus ticket from Johannesburg to Whittlesea. The web page processed the application and R350 was then debited from my account without any ref number or verification of booking. When contacting Translux they then advise that their webiste isn't working. Its been almost 2months now without being able to reach them via their call centre. Today, 05-Nov I managed to speak to a consultant who then advised that there is nothing they can do until the company is at full capacity. My question is, why they shutdown their website instead of giving customer false hope of making online bookings. There are so many customer who have the same complaint as I am and need their refunds to be honored.