Translux - very bad customer service

<p>My father visited us in Johannesburg from Limpopo over the weekend and used Translux bus service. Firstly the driver didn`t stop to pick him up at his stop on Friday, just drove past. We had to phone the customer service line to call the driver to turn around. This took about an hour as the agents kept hanging up the phone, and when you call again they just don`t answer, but when you call from a different number they pick up, only to put the phone down halfway through the call again. We finally spoke to a manager, who also didn`t return our call. On Sunday morning the bus was 1 and 1/2 hour late. They just had to stand around at the station and wait. No-one could tell you what was the problem or how long the bus still would be. Really terrible service.</p>