Translux unperturbed as to customers

My son booked me to be in Bloemfontein Thurs 15.55 from midrand ultra city I arrived there 15.20 and at 17.05 after 4 buses from translux came and went I was still standing waiting when I left back to my house in Fairlands I wasted 34 rands in airtime one offices close at 4pm the other was reservations and kindly put the pH down in my ear I had to climb in my car and make the journey alone as I had to be in bloem to look after my grandchildren costing me above the ticket petrol tolls and back to jhburg translux bloem reservations on Fri afternoon was so rude when I asked for details and turned me away. Who can I claim from the driver never turned in at midrand to collect. This is a second time in 3 mths that its happened besides my ticket untold expense to get to midrand and back and travelling expence to bloem and back if I never had friends I would have been completely stuck tks mary-anne miljo booked Thurs 15.55 from midrand to bloem have the SMS as proof plus a witness who was also at the stop waiting