Translux running away

Saturday 18/11 Tranlux bus to Capetown fails to arrive at Swellendam 14h30 despite us arriving the half early and waiting for 2 hours afterwards. Result having to pay extra R600 for petrol and losing the busfare. Translux promises to phone back but now 3 days. Afterwards no one answers phone whole of Saturday. We have the phone records and proof of unanswered emails. There website has a helpline but they have not answered our queries. Translux give an email address on the internet for queries but domain does not exist. This is a national company that is responsible for so many lives with safe transport yet seem to be underhanded when it comes to admitting they made a mistake.