TRANSLUX REFUSING TO REFUND ME PLUS BAD ATTITUDE

I bought a ticket online for my wife via computicket but i realized i booked the wrong date. instead of booking for 27/03/2015 i booked 28/03/2015. so i had to book again for a city to city. i called the translux customer care on the 28 in the morning to cancel. i was given authorization to collect my refund at any translux office. <br> <br> i went to the nelspruit office today to collect my refund and the guy at front desk with mean attitude is telling me since it is not me travelling i cannot collect the refund coz it is not duly authorized for me but im telling him that i am the rightful funder and even the computicket has my details and the the lady next to her is telling me what if i picked the ticket up from the road and came to claim. That is really offensive and uncustomary. TRANSLUX I NEED MY MONEY. THESE OFFICIALS DEPLOYED AT THAT OFFICE HAVE TO LEARN HOW TO TALK. I do not understand the fact that if you fund a ticket you can not collect refund. that bull....