Translux refuses to refund my ticket which was cancelled on time

On the 13th of June 2017 I cancelled my return ticket with translux which I was meant to board on the 15th of June telephonically and I was informed thar I could either call head office for am eft of my refund or go to the branch I booked at anytime

I called the ********** /8328/8304 phone numbers alternating the 3 for the entire month. I eventually gave up. On the 6th of September I then sent an email to ********** which is the email address posted on the translux website, asking for assistance, I never got an answer. I then asked my younger brother in Mthatha to go ask for my refund, they refused to give it to him amd said I should go fetch it myself.

I am now back from the Northern Cape, so I went to request the refund. To my shock I was told that the time to request a refund has elapsed. I should have done it in 3 months of canceling the ticket or I forfeit my money.

This is not mentioned in the terms mentioned under the title Payments, Cancellations and Refunds, and I was not advised about this. I feel that this is unfair treatment and Translux is basically robbing me because this supposed clause is not mentioned in the Conditions of carriage nor was it communicated with me.

I was expecting to receive my refund minus the 10% administration fee mentioned on the conditions. And I have been told that I in fact will not get a cent of my money.