Translux Poor Service - VCW44 - A Williams

<p>Deirdre Alexander - On behalf of Mr. R Williams</p> <p> </p> <p>I am utterly disgusted with your company service.</p> <p> </p> <p>My parents had a booking from Kimberley to Paarl on Sa****ay at 21h55. We were at the departure point from 21h35 and waited till 23h35. The driver of the Translux bus on route to George indicated that his bus was the last and gave me an alternative number to phone since the call centre number on the bus was not in use.</p> <p> </p> <p>On Sunday 07h45 I manage to speak to a consultant phoning the call centre. She indicated that she can’t assist due to the system being offline and she then dropped the phone. We went to Checkers which was the point of ticket purchase and they also tried for the entire day calling without success. It is poor service to advertise that you have 24h call centre and there is no one that answers or can help. My father had an important Doctor's Appointment which he had to postpone due to your companies poor service.</p> <p> </p> <p>I demand a reply from Translux in this regard and expect some form of resolution and feedback from a supervisor, however I wont be surprised if Translux is not forthcoming, seeing that they thrive on poor service.</p> <p>I have again this morning tried calling both *** / *** however the phone is just ringing. Bad service</p> <p> </p> <p>I hope this message reach someone of authority that is serious about their work and company reputation.</p> <p> </p> <p>Rudi</p> <p> </p> <p> </p> <p>Rudi Williams</p> <p>Operations Manager</p> <p>Veterinary Wildlife Services – Kimberley</p> <p>South African National Parks</p> <p> </p> <p>P.O. Box 110040, Hadison Park, Kimberley, 8306</p> <p>Tel: *** I Fax: *** I Cell: ***</p> <p>Fax to Email: ***</p> <p>E-mail: ***</p> <p>Gmap Office Directions</p> <p> </p> <p> </p> <p> </p>