Translux offers no customer care

Our bus was delayed by 6 hours due to the wheels coming off the bus. I can only assume that this is due to a lack of maintenance. Despite this there were no apologies or even an explanation from the drivers or the company.

We were given no form of compensation or remediation. I have tried to call their customer care department on several occasions since the incident with absolutely no reply to their phone lines. If this is a company that values its clients then I’m left wondering why such a disregard to passengers continues.