Translux no concern for customers, booked in advance to be told on the date of depature that the bus is full

On 23 March 2021, I bought a bus ticket for my niece for the 04th April to Park station (from Mokopane). The bus was to leave Mokopane on 04 Apr at 12:05. I arrived at the bus station at 11:50, left my niece there. She called me at 12:40 that the bus came, but the lady driver laughed at her and said the bus is full. I went back to the bus station, Thapelo Chokwe who was manning the bus station referred us to his supervisor Pat Molele, who also referred us to his supervisor Kgomotso Morake just said "there is nothing they can do, it happened". Why should we book and pay for the bus in advance if you can simply say "there is nothing you can do". My niece had things to do in Joburg on Monday morning, she is inconvenienced because Translux don't care of its customers. If we knew that this is the treatment we will get, we would have booked another bus service. You are dealing with people, learn to be compassionate, listen and come up with solution.