TRANSLUX LEFT ME STRANDED

My name is Pumla Nonti. I made a booking through Shoprite at Umzimkulu on 10 April 2015. My ticket specified that I should board the bus at Total Garage (Steers). The time for the bus was 21:50. I waited for the bus and I saw it went passed the garage at 22:10. I continued waiting hoping there was another bus coming. When it was 12 midnight I finally realized that there was no bus coming.<br> The next day I called customer service and I told the consultant what happened. She just told me the buses are full. I asked for a Manager's email and she gave me the customer care email. My airtime got finished and that was the end of the call. She never even bothered calling me back to offer a solution. This incident made me realize that Translux don't care about their customers. To be left stranded in the middle of the night, freezing cold and during the weekend where drunk people come in and out of the garage.<br> I still hoped that Translux would give me a call on Saturday and Sunday but up to this day , I never heard anything from them. My safety meant nothing to them and they have no consideration for customers.<br> Monday 13 April I went to ask for my refund which was processed.<br>