Translux is Trans***

<p>We booked a ticket from Knysna to Cape Town using Translux departing on the 26 June to leave knysna at 10:30 to arrive in Cape Town at 17:35. The gentleman recommended for us to arrive 15 minutes early to not be late or miss the bus.... We did as we were told and started to play the waiting game. At 10:45 we thought its 15 minutes late let's try get some information regarding the Luxury Bus we have paid for. We went to the Office that we had booked at and it was closed and only opening at 12:00?? How does this make sense if the bus is arriving at 10:30? Next we try the numbers outside the office, surprise surprise no answer, I then go onto the website to try other numbers customer care, reservations the list goes on - surprise surprise no answer, the odd ring then immediately goes off. It is now 12:00 and a Translux employee strolls in as nothing is wrong. I ask her why my bus is one and a half hours late? She phones another branch and gets through? Interesting as I have been trying for the past hour to get hold of someone. My question is why have I not been informed via sms or telephone as the company has my details? The lady proceedes to tell me without an explanation that the bus has only just left Port Elizabeth which means it's going to be another 3hours late which in total makes our bus 4.5 hours late!! This is completely unacceptable. The Translux employee informed us that we should have been notified which means they do have the facility? Why was this not used? 2, why did the office open a hour and a half after the bus should have left? This is appalling service and even worse customer care. I would expect a full refund not only to me but everyone else that was held up with no warning.</p>