Translux downgraded bus to CITY-to-CITY

Booked from CT to PE and was due to depart at 6:55am from Bellville. No sign of bus at 7:15am. Went to the office and was told that the bus will be delayed by an hour as a CITY-to-CITY will be used (due to small number of passengers). There are some (pathetic) issues with this. 1. WHY not use a Translux bus as it has a toilet and it's more comfortable? That's what some paid for. To downgraded is unacceptable. It may have been a good marketing opportunity missed to convince those that choose CITY-to-CITY that the small extra cost is worthwhile. 2. Why were we not sent an SMS update around 7am? 3. There is a small cost difference but one has to apply for it. Why not automatically refund credit card customers? 4. The CITY-to-CITY bus arrived TWO HOURS LATE ! it was supposed to be at Bellville at 6:30am ... so some passengers waited 2.5 hours.

I spoke to some travellers and they avoid Autopax because of delays and lack of communication. The person who downgraded the service should be given a final warning. *********** staff must be replaced.