TRANSLUX-DISGUSTING SERVICE! NO COMMUNICATION

i booked a bus ticket from Pinetown- Johannesburg For Saturday the 21st of March 2015.- pick up @8:30<br> paid for my ticket the day before&printed out proof of payment with my reference number.<br> i later phoned their call centre: *** spoke to a call centre agent- confirmed that my bus would be picking me up at the civic centre kings street pinetowm where other busses pick up their passangers.<br> arrived at the civic centre at 07h30( an hour early)- i waited until 08h00- i then just had a feeling that something was wrong, i phoned the call centre, i waited on the line for 5 minutes well the annoying voice repeated ' we are experiencing high call volumes, one of our operators will assist as soon as possible'- HOW CAN YOU BE SO BUSY AT 8AM!<br> Then asked where the bus was and the lady on the line then told that the pick up VENUE HAD CHANGED!!! to the total garage near pinecrest centre?! it had changed WITHOUT informing me(NO SMS OR PHONECALL) ! had moved 3kms away? i sprinted 3kms to the NEW venue... i waited UNTIL 9- NO BUS. phoned call centre, after 15tries FINALLY got through,said the BUS CAME EARLY&LEFT ME BEHIND! emailed them- I WANT A REFUND For my ticket and R150 airtime&sunburn!