TRANSLUX BAD SERVICE

I went to Durban on the 13th of December with my 3 children and husband for family vacation . We booked tickets earlier around September. And on the day of departure , when it was our to time to enter the bus , we were told that the bus was full and we have to stay behind even though our tickets was written to departure on that exact date & time . The translux driver then called a head/ supervisor and he/she also told them to tell us to stay behind because there is nothing they can do . It was not our fault that they overbooked yet it was made like ours . The drivers were rude and not care about the passengers. If it was not my husband standing his ground . We would have not gone to Durban and all the expenses would have gone to waste like the hotels we booked at . Yet Translux employees did not care at all about that .