Translux

Yesterday afternoon at Mtata as we were patiently waiting for the bus to arrive even though it was late and when I had called the call center (Translux Head Office) I spoke to a lady called Sade and when I told her the situation and asked her where the bus is and when it would arrive she just responded and said "The bus will arrive when it arrives" and then she dropped the phone. I am not quite sure if perhaps this is how you train your call center consultants but it is totally unacceptable and very disrespectful , I will definitely never recommend anyone to board this bus again.