Tranlux (absolutely unacceptable service)

An absolutely unacceptable service. Translux has no regard for paying customer and the general public at large. For a bus to be delayed by 6 hours (6 HOURS), with NO COMMUNICATION like nothing, no SMS, no email, no call (NO NOTHING). Your customer services line and agents aren't helpful much either. After having to hold for more than 20 minutes to have a rude, unsympathetic agent tell me that they just found out the bus is delayed by six hours is not just disrespectful but is a blatant lie. As this is not my first rodeo with this company. I am very sure I won't even get a response. Much less any recourse. To be frank, this is more for the public and potential future clients, don't do, please don't do it. Rather pay more with another bus company than go through such a poor level of service. Translux buses are dirty, absolutely disgusting ****roaches. Translux buses are always late, delayed, broken down or even worse don't pitch at all. The staff from their drivers, customer service agents are poorly trained, unprofessional rude and misinformed (Don't actually blame then when you work for an employer that does not care for people). I'm short Tranlux and all subsidiaries are trash, no actually Tranlux is literally listeriosis.