The dumbest decision I've ever made was buying a City to City ticket.

Never and I mean NEVER buy a bus ticket from this excuse of a company. Our bus was supposed to arrive at 22:40. Yet it's 03:42 and we've still seen absolutely nothing. Not only is this this a large inconvenience, it's also disrespectful to those who pay exorbitant amounts of money for transport and actively rely on these services only for them to not be available with no apparent cause, notice or even an sms. Not to mention that there's no way to get a refund so we've essentially been ****med out of our money to sit in the cold for 5 hours. Let it be known that I'd rather walk the ****m from Kimberley to Johannesburg than ever rely on City to City again.