TERRIBLE SERVICE

I bought my bus ticket online, and made the payments electronically. On the 30th of Dec 2015, I amended the date of a bus ticket to 04 Jan 2016. I spoke to a call centre agent who confirmed the amendment and told me I had to pay R43 for the change. When I logged into the City to City website to make the R43 payment, the system said I was to pay R430. I tried calling the call centre numbers (both the 011 and 086 number) and the call were either not being answered or dropped. I tried going to the City to City offices on the morning of 01 Jan but when I got there the offices were closed. I tried the call centres again, and the calls were still not being picked up or dropped. After a few hours I tried calling again, an agent finally picked up. I explained to her the situation and she said that I could deposit the R43 directly to the company's account and send the proof payment. I did just as she said. So, today at 10am, calling to confirm my departure time, the call centre phones were not being picked up. When an agent finally picked up the phone at around 11am, he told me my ticket had been cancelled and went on to drop the phone while I spoke. This is just unacceptable