terrible client service from staff and Supervisor

i would like to express how amazing the service is at Translux bus service. <br> <br> i am very disappointed in the lack of service received by Translux, 1, the Bus left me at the bus stop , were i had been waiting for more then an hour, 2 the staff member that assisted me could not assist at all and kept telling me about the Bus driver that stopped to fill petrol and collected 2 passengers..., 3 the supervisor that had called me,(because they cant transfer a call to the relevant person(s) in this whole 2015) kept saying i was asking him questions, an insisted that he needs to speak to the Driver, As there is always two sides to a story! REALLY!!!!<br> <br> which part of the bus driver going to fill the bus, and then not stopping to pick me up, when i am waiting in a marked bus zone, needs a second side to the story. <br> <br> nothing is more pathetic then a SUPERVISOR who will not assist in a matter and then DROPS THE CALL IN MY EAR, MID CONVERSATION. <br> <br>