Suspended Ticket

<p>In January I suspended a ticket for my cousin via email, the response I received from Anthea Mhlambi was that the ticket was suspended we would need to pay 10% + vat when we rebook. Now I am calling to rebook and am being told we should have rebooked within 3 months? Why was I not made aware of this before? I believe upon suspending the ticket such t&cs should be made known to me. I was told to call customer service ********** 327/60 but the numbers just ring no answer! I sent emails ********** ********** ********** and ********** and noone has bothered to assist me! My cousin needs to travel in 2 days time.</p>