*********** stuff at park station

I booked a ticket online and their system had a glitch when I was supposed to download the tickets. Al steps completed and paid but I couldn’t download ticket. Went to park station to their office and yhe guy by name of Matlo spent 30 minutes trying to search for my ticket using my name and ref number. The guy seemed drunk and ***********. Eventually said he can’t find the booking and there is nothing he can do then I as the customer must call customer service. How ok earth could he not call them or call someone senior to his cos I have him a picture of the booking with the reference. Eventually the lady working at translux office called me and when I got there I gave her the picture and within seconds she had already printed out the ticket. The city to city guy is so *********** and I wonder how many clients did he tell that he don’t know and leave them hanging