SO UNFAIR - LET POEPLE KNOW THE REFUND POLICY

I BOUGHT A TICKET IN JAN15 FOR MY MOTHER AND CHILD TO GO BACK HOME, UNFORTUNATELY SHE FEEL SICK AND COULD NOT TRAVEL BY BUS. SO I TRIED TO CANCEL THE TICKETS AND GET A REFUND, I WAS TOLD THAT I COULDNT GET A REFUND, BUT INSTEAD CAN USE THE TICKET WITHIN 3 MONTHS, WHICH EXPIRES NOW IN APRIL 2015. I JUST CALLED NOW TO ARRANGE FOR MY TRAVEL WITH THE TICKET AS I BOUGHT THE TICKET WITH MY MONEY, AND USED HER DETAILS, I WAS TOLD THE TICKET IS NOT TRANSFERABLE, REALLY IS NOT FAIR. I MEAN I AM GOING TO THE SAME DESTINATION WAS WUOLD HAVE TRAVELLED. MONEY DOWN THE DRAIN, TRANSLUX YOU NOT BEING FAIR TO CUSTOMERS, WE HAVE BEEN USING YOU FOR ALL OUR TRAVELS AND I WILL NOT TRUST YOU EVER.