So disappointed with Translux service and systems

On Friday, 15 Jan 2016 i made telephonic booking at 11h03 for a bus leaving on Sunday and i went and made payment at 11h57 same day. On Sunday i go to the station to board my bus and at check in they tell me that my booking has been cancelled, so i call the call centre and enquire about my cancelled ticket which i paid for. According to the consultants the ticket was cancelled at 12h15, 15 minutes after my payment and nobody even bothered to warn me tht my ticket will be cancelled. I had go go back home that day and they booked me for a bus the following day. I sent a complaint to customer services and they didnt even acknowledge reciept of my complaint. I am so disappointed with Prasa i was convinced that they are a reputable service provider. Get your act together Prasa, u r not the only travelling service provider, you are not even close to being the best and not acknowledging a complaint is arrogant.