Sickening unprofessionalism

I made a booking with City yo City online. From Nelspruit to Jhb, 15/09/2019 for 12:10.

We arrived at the City to City ticket and I was told that all the busses to Jhb had left. This was at 11:45.

According to the guy at the ticket office, tickets purchased online give incorrect times when booking.

Needless to say, we are left stranded and inconvenienced. I was not refunded because "he didn't have cash".

WHY DOES CITY TO CITY NOTIFY CUSTOMERS WHO PURCHASE TICKETS ONLINE OF THE SCHEDULE CHANGES????

THE LEVEL OF INCOMPETENCE, SELFISHNESS AND UNPROFESSIONALISM IS INFURIATING!!!!!!

It was the first time booking with City to City and I never will again!!!!

After I get my refund!!!