shockingly poor service

<p>I booked a ticket for my daughter tobtravel with translux from Stellenbosch to Cradock on 19 June , she was at the designated pick up point well un advance of the supposed departure time of 18:30. At 21:07 she was still there sitting in a friends car waiting for the bus to arrive. At that stage someobe tried to break into their car as the windows were completely fogged as a result of the pouring rain outside. I tried for more than a hour to call the bus company's call centre as well as other company nr's. No one answered any of these numbers. When the individual tried to break into the waiting vehicle, they decided to leave , ecpecially in light of recent events in Stellenbosch, it was not safe to wait around for a bus that was nnow more than 2.5 hours late. Upon investigating the next day, i was told that the bus left at 23:30. Five hours later than its supposed departure time ? Really and you expect customers to wait withoutany form od communication as to delays ? Upon booking you took my number as well as my daughters number. Why could you not inform us of the delay ? She missed her bus, i had extra expense in getting her accommodation as well as alternative travel arangements and you tell me you will not refund my money. Its an absolute disgrace , nd i will tell all that will listen never to make use of your services</p>