SHOCKING SERVICE

Last night my domestic worker and 5 other passengers waited for a bus scheduled to depart at 19h50 from BP Garage Somerset West. All waited patiently in the cold until 23h15 and there was absolutely no response from the Call Centre to find an explanation (they advertise that it is a 24 hour call centre). I wrote an email to Customer Service this morning and they advised that the bus was over-booked and so just by-passed Somerset West! Not one of the passengers was informed and all had to find transport home, devastated and having wasted money. They have still made no effort to contact the passengers to address the issue of a refund and compensation. I have all the details of these passengers & will continue to follow up with them until they have been contacted & compensated by Translux.