Service

<p>I tried to check for return tickets on Translux's website and on Computicket on 08/06/2017 for 2 people from Johannesburg to Mthatha for the 15th of June 2017 coming back on the 18th June and I could not find anything. I then decide to call their customer care number, which just rang with no answer. I got few names on their website with email addresses and I emailed them about what I want and a lady got back to me with quotation and willing to help me to book via email which I did. She made reservations for me on Thursday the 08 June at 15:51 and sent me and my cousin sister reference numbers and specifically said that I must put these reference numbers when I make the payment. I made the payment on Firday and I sent her the proof of payment at 8:45am with the hope of getting a response from her at least saying that she has received the proof, which she did not do. This morning I tried to phone again around 9am, I was helped by some lady who promised to make a follow up with the one that I sent a proof of payment to and that she will come back to me and I left my cell number. I waited and decided to make a follow up again just after 12 midday, the phone just rang. I sent an email at 12:22 to 4 people that I got on their banking details form and nobody responded. Again I decided to make a follow up after 15pm and I got through on the phone to a lady by the name of Neo who told me that only my booking has been confirmed as paid and my cousin's has been cancelled. My question is how can one be confirmed and one be cancelled whereas I booked same time and paid the whole amount same time? And when I asked her, why it was cancelled, she could not pick that up from their system. I feel that Translux people do not care about us and that their service and communucation is poor, I mean to send proof of payment to 4 people and none of them bothered to come back to me and tell me what is really happenning. Imagine us arriving at Park Station with our bags and when we get there, we are told that one of the tickets has been cancelled, of which I paid on time and forwarded the proof to them on time. To top it all, the lady was willing to do another booking for me, guess what Translux is fully booked so my cousin could not get a seat, how lovely. This is really not acceptable for a well known company like Translux. I know they are not desperate for my money but at the end of the day, as their customer, I also need to be happy with the way they treat me.</p>