Selfish and greedy Translux

"I am currently very displeased with Translux to put it mildly. Was supposed to be on a bus to Port Elizabeth from Johannesburg, got to the station on time and waited, no announcement!

Just before departure time, I went to ask the lady who is at reservations and she referred me to Thabo who told me and 3 others that I know of that the bus has just left.

We were then referred to reservations to make arrangements for the next day, I told them that I need to be on a bus to Port Elizabeth today or be refunded as I was NOT at fault.

Yanga Mthala could not assist me and I made other means.

Still with a Translux ticket that I have not been refunded for.

I am going to take this further, it does not end here at all."

Messaged the above to Translux on the 25th of February but no response or acknowledgement received to date. They have made updates on their page since then which shows that they are active.

Message I am getting is that I do not matter to the company.

They are all about money and not much about customer service and satisfaction.