SR
Sajida R
1 reviews | Active since Jun 2015
09 Jun 2015, 18:47
Roaches,Glass Pieces And Filth in Transit!!!
Today I took a City To City bus from Pretoria to Durban and I couldn't believe what I witnessed!!. My family and I sat in the back seats of the bus only to find lots of friends (Roaches) wandering around us!Even in the cup holders!!Also under the seats at the front of us had pastries,sweet papers and chips!! And further to that there was glass pieces under our seats!! So much for Health And Safety!! I'm very disappointed with this Services and I have pictures of all of this!! I always used City to City but now it seems like my family and I need to look for another company who lives up to their name.. I will be advising friends and family aswell<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
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Replies (1)0
Replies (1)
Translux/City To City's replyOfficial
11 Jun 2015, 09:21Hello Saji786,
Dear Sajida
On behalf of Autopax, I would like to apologise for any inconvenience caused. We follow a hygiene schedule and adhere to stringent health and safety standards. We are currently reviewing our current service contract with the intention of strengthening this area of our business.
Once again, our sincere apology for this incident and we trust that you will have a more pleasurable experience on your next travel with us.
Regards
Lwando Norman
Customer Services Manager
Autopax
Dear Sajida
On behalf of Autopax, I would like to apologise for any inconvenience caused. We follow a hygiene schedule and adhere to stringent health and safety standards. We are currently reviewing our current service contract with the intention of strengthening this area of our business.
Once again, our sincere apology for this incident and we trust that you will have a more pleasurable experience on your next travel with us.
Regards
Lwando Norman
Customer Services Manager
Autopax
Translux/City To City's reply11 Jun 2015, 09:21
Official
Hello Saji786,
Dear Sajida
On behalf of Autopax, I would like to apologise for any inconvenience caused. We follow a hygiene schedule and adhere to stringent health and safety standards. We are currently reviewing our current service contract with the intention of strengthening this area of our business.
Once again, our sincere apology for this incident and we trust that you will have a more pleasurable experience on your next travel with us.
Regards
Lwando Norman
Customer Services Manager
Autopax
Dear Sajida
On behalf of Autopax, I would like to apologise for any inconvenience caused. We follow a hygiene schedule and adhere to stringent health and safety standards. We are currently reviewing our current service contract with the intention of strengthening this area of our business.
Once again, our sincere apology for this incident and we trust that you will have a more pleasurable experience on your next travel with us.
Regards
Lwando Norman
Customer Services Manager
Autopax