refuse to resolve query and address bad attitude

I have encountered absolute appalling customer service at the Park Station in my attempt to cancel and change ticket booking for Ref no:UCQ706 in the name of Nomagugu Minnaar.<br> She purchased the ticket on the 31st of December 2015 at 15:29 at Shoprite Jabulani in Soweto. On the 1st of January 2016, while getting ready to prepare herself and the infant at about 15h00, she discovered he had a fever and through the assistance of neighbors he was stabilize. <br> <br> They left Sunrise Park, X1 in Protea Glen at about 17:15, which was late already to Park Station and arrived there at about 18:00. On approaching the ticket office, she met with a gentleman who was very abrupt and unhelpful. In explaining to the consultant what had happen he had little interest and said the bus is gone and he cannot help her. She asked if he could book her on another bus to go via Colesberg, but he said he could not.<br> <br> I have approached the consultants at Park Station on January 11' 2016 to book my sister's kids (Franklin Minnaar and Lorenzo van Heerden) on the 17:45 bus to Middelburg Cape at Volkstad and made enquiry irt Ref no:UCQ706. In explaining what had transpired