Poor services

I am writing in regards to my horrifying experience with the services I received during my trip from Bloemfontein to Mthatha on the 17th of August 2017.As I was boarding the bus I was told that the bus was full and I would have to sit on the passage. I was definitely appalled by this because how do you over book a bus?? I also did not understand how I was expected to travel such a long distance not sitting in my own chair. The driver then suggested in Aliwal North that I go on another bus but it was not going to mthatha and they would pick me up in Queenstown, however when I got to Queenstown the bus had already left and I had to find other means to get to Mthatha.

This was a huge inconvenience and would highly appreciate it if you look into my story and get back to me as soon as you can. The number plate of the bus is ZFD396GP Ticket number: ********** Cellphone number: ********** 071 ID number: ********** 499089