Poor Service

I am so disappointed in your service. I want to know why the change of my booking from 19:30 to 21:00 was cancelled whereas the call centre confirmed space reservation for 21:00. I made a call while on my way to make payment at Bosman Station. When I reached your offices I was attended by your consultant Milton who said I should pay extra R90, when giving him a card for payment he told me that my booking has been cancelled! Who cancelled it because I did not even took more time to get to the station for payment. I thought your service is better as you have better prices. ticket number is RGH861