Poor service

Hi

On the 5th of July 2020, I made an online booking for a bus to Limpopo via City to City using their website after seeing a Facebook announcement that buses to Limpopo would be in operation subject to passengers following the Covid19 Regulations.

I followed the booking prompts on the website and an amount of R260 was deducted from my account but I received no ticket confirmation.

Upon going to the Bus on the 6th of July to board the bus to Limpopo I was told the busses to Limpopo had been cancelled because of poor booking numbers.

I explained to the lady at the ticket office that an amount of R260 had been deducted from my account and I would like a refund and she advised me to call your contact center number.

I have been calling their center number and have been continuously told that the Finance Department is closed. May you please assist. I have given you my contact details but no one has got back to me. It’s now 4 months